Position Title: Guest Room Attendant / Housekeeper Accountable To: Housekeeping Manager/Inspector / General Manager FLSA: Nonexempt Essential Functions of Position

• Clean and reset guest bedroom and bathroom areas according to established standards including:
• Bed-Making
• Vacuuming Carpets and Mopping Floors
• Dusting and Wiping Walls and Ceilings
• Cleaning Mirrors, Windows, Toilet, Vents, Vanity, Bathtub and Shower Curtains
• Cleaning Guest Room Furniture, Refrigerator, Microwave, Coffee Maker and Phones
• Restocking Supplies and Towels
• Clean Hallways and Common areas as assigned
• Use chemicals, cleaners and cleaning equipment properly
• Assist in “carpet-care” program by spotting carpet as room is cleaned
• Notify Supervisor of bedspreads that need to be cleaned
• Stock and maintain housekeeping cart and linen storage room
• Obtain and complete “room assignment sheet” properly
• Document maintenance issues
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
• Promptly respond to and resolve guest complaints
• Smile, have eye contact and greet guests immediately upon each encounter
• Follow correct procedures for entering a guest room
• Keep voices and other noise low on guest floors, especially in the morning Supportive Functions
• Teamwork Skills
• Assist other housekeeping associates in maintaining clean and organized work and public areas.
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.